Thirsty Monkey Privacy Policy
Last updated: 3 November 2026
Thirsty Monkey (“Thirsty Monkey”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and manage personal information when you visit our website, use the Thirsty Monkey app (the “App”), participate in our loyalty program or interact with us.
By using our App or participating in our loyalty program, you acknowledge that your personal information will be handled as described in this Privacy Policy.
1. Personal Information We Collect
We may collect personal information that helps us provide our services and manage your loyalty account, including:
Your name
Your email address
Your phone number
Your date of birth
Information relating to your loyalty account, points, rewards and transactions
Information you provide when contacting us or participating in promotions
We may also collect certain technical information when you use the app, such as information about your device or app usage, where necessary to operate and improve our services.
2. How We Collect Information
We collect personal information when you:
Create or use a Thirsty Monkey account
Join or participate in our loyalty program
Make purchases or redeem rewards
Contact us or provide feedback
Participate in promotions, competitions or other activities
You may also choose to sign in using a third-party service, such as Google, Facebook or Apple. These services help authenticate your identity and allow you to access your account. Your use of these services is subject to their own privacy policies and terms.
Thirsty Monkey does not collect or store your passwords for these third-party services.
3. How We Use Your Information
We may use your personal information to:
Create and manage your account
Operate our loyalty program and track points, rewards and eligible transactions
Provide rewards, offers and benefits
Verify your account and help protect against unauthorised access
Respond to enquiries and provide customer support
Improve our app, services and customer experience
Administer promotions, competitions or other activities
Meet our legal and regulatory obligations
We only use personal information for purposes reasonably connected to our services or as otherwise permitted or required by law.
4. Marketing and Communications
You may choose to receive marketing communications from Thirsty Monkey.
Marketing consent is separate from joining the loyalty program. If you choose to receive marketing, we may use your contact details to send you updates, promotions, offers and information about Thirsty Monkey.
You can opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us.
Even if you opt out of marketing, we may still send you important service-related messages about your account or the loyalty program.
5. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored and managed using systems and service providers that support our app, loyalty program and business operations.
Access to personal information is limited to people and service providers who need it to perform their roles or provide services to us.
While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure.
6. Sharing Your Information
We may share personal information with service providers who help us operate our app, loyalty program and business, including providers involved in:
App development and technical support
Data storage and hosting
Payment, transaction or loyalty services
Customer communications and marketing, where you have opted in
Account authentication
For example, information may be held within the Thirsty Monkey app and Square systems.
We may also disclose personal information where required or authorised by law, or where necessary to protect our rights, customers or business.
We do not sell your personal information.
7. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy requirements.
The location of data may depend on the services and providers involved.
8. Access, Correction and Deletion
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You may also request deletion of your personal information or loyalty account.
Please note that deleting your account may not automatically remove all information held in our systems or by our service providers. We may need to retain certain information where required by law, for legitimate business purposes, or to resolve transactions or disputes.
Where information is no longer required, we will take reasonable steps to delete or de-identify it, subject to applicable legal requirements.
To make a request, please contact us using the details below.
9. Retention of Information
We retain personal information for as long as reasonably necessary to provide our services, manage your account, meet legal obligations, resolve disputes and protect our business.
When information is no longer needed, we take reasonable steps to delete or de-identify it.
10. Third-Party Services
The app may use or connect with third-party services. These services may have their own privacy policies and practices.
Thirsty Monkey is not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies where relevant.
11. Privacy Complaints
If you have a concern about how we have handled your personal information, you can contact us using the details below.
We will review your complaint and take reasonable steps to respond and address your concerns.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal obligations.
The latest version will be made available through our app or website. We encourage you to review it periodically.
13. Contact Us
If you have any questions, requests or concerns about this Privacy Policy or your personal information, please contact:
Thirsty Monkey
Email: info@thirstymonkey.com.au
Website: www.thirstymonkey.com.au